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MANAGING A CONFLICT

Transform the destructive energy of workplace conflict into productivity


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08 Oct
in Bulgarian
1 day
Sofia, Bulgaria
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Confidently diffuse conflict and harness differences to improve performance

Developing and maintaining positive relationships with internal and external stakeholders is a business critical skill. It requires early identification of any potential conflict and the skills, techniques and confidence to quickly prevent or resolve it.

This one day, interactive and practical course explores the true definition of conflict, enabling you to analyse its causes while developing the skills necessary to effectively manage it. Drawing on case studies, personal and group experiences as well as self-evaluation exercises, participants are encouraged to reflect on conflict in the workplace and hone the skills and techniques needed to respond and manage these situations effectively.

 Overview

This practical and engaging 1 day programme will provide you with everything you need to manage conflict effectively back in the workplace.

 Audience

Anyone involved in leading, managing or working in teams where the potential for conflict to arise is present. This may include: First-time Managers, Project Managers or Team Leaders.

 Key outcomes

  • Learn how to handle workplace conflict effectively
  • Transform the destructive energy of conflict into productivity
  • Recognise ‘triggers’ to eliminate conflict early on
  • Develop a collaborative approach for managing workplace conflict
  • Explain the main reasons why conflict occurs in the workplace
  • Detect indicators of potential conflict
  • Address the causes of origin of the conflict, while applying a pragmatic, assertive and constructive approach in resolving difficulties
  • Practice, analyse and develop techniques and conflict management skills
  • Effectively address and mediate conflict situations across departments

 Duration

1 day training course on 8th October 2024

 Price

299 euro, excl. VAT

 Trainer: Maria Alexandrova

Maria Alexandrova has vast experience as a lecturer and she has enriched her knowledge and skills in the field of intercultural differences and has gained skills to adapt to any kind of audience. She always puts her efforts and energy in finding the most satisfactory solution for everyone involved in challenging situations.

Moreover, her experience in working in stressful situations with a tight time frame has turned her into a suitable trainer for skills development courses in the field of Personal Effectiveness. Maria’s long experience as a Manager in one of the fastest growing financial institutions in Bulgaria and her practical experience gained in dealing with people and different businesses, allow her to combine excellent theory and practice.