Conflict Management

 Overview

Confidently diffuse conflict and harness differences to improve performance.

Transform the destructive energy of workplace conflict into productivity. Developing and maintaining positive relationships with internal and external stakeholders is a business critical skill. It requires early identification of any potential conflict and the skills, techniques and confidence to quickly prevent or resolve it.

This one day, interactive and practical course explores the true definition of conflict, enabling you to analyse its causes while developing the skills necessary to effectively manage it. Drawing on case studies, personal and group experiences as well as self-evaluation exercises, participants are encouraged to reflect on conflict in the workplace and hone the skills and techniques needed to respond and manage these situations effectively.

 Audience

Anyone involved in leading, managing or working in teams where the potential for conflict to arise is present. This may include: First-time Managers, Project Managers or Team Leaders.

 Key outcomes

• Learn how to handle workplace conflict effectively.
• Transform the destructive energy of conflict into productivity.
• Recognise ‘triggers’ to eliminate conflict early on.
• Develop a collaborative approach for managing workplace conflict.
• Explain the main reasons why conflict occurs in the workplace.
• Detect indicators of potential conflict.
• Address the causes of origin of the conflict, while applying a pragmatic, assertive and constructive approach in resolving difficulties.
• Practice, analyse and develop techniques and conflict management skills.
• Effectively address and mediate conflict situations across department.

 Duration

1-day onsite training course: 12 November 2025

 Price

299 euro, VAT not included

Trainer: Konstantina Lencheva

Konstantina is passionate about people, enhancing their skills and competences and building meaningful relationships. This is reflected in both the content and the style of her trainings.

In a group setting she is really feeling and using the energy of the participants allowing them to express themselves, to experience and learn on the go. Her artistic nature and sense of humor allows her to create simultaneously a productive and safe environment which enhances the learning process. She manages to have participants at the same time challenged and supported to give their best.

An accomplished trainer with over 16 years of experience, she has led large-scale projects for leading companies in Bulgaria and certified over 7 000 participants, including specialists and managers. She has worked across various sectors and with employees at all levels, supporting organizations through assessment centers, mentoring programs, and leadership development initiatives. As a graphic facilitator, she uses visual tools to enhance engagement and clarity in corporate events and workshops.