Open Courses

ASSERTIVENESS

Achieve your goals through effective communication

Assertiveness is an essential business skill – it enables you to voice your ideas, appropriately engage others in your decisions and articulate your point of view with clarity and conviction. There is a direct correlation between self-confidence and assertion. When we acquiesce to the beliefs of others, our lack of self-belief can kick in. We may even perceive that we don’t have a viable alternative, based on low levels of esteem we may hold about ourselves.

Overview

This course enables learning and practice in a safe environment, helping you to gain confidence in making positive, proactive and assertive statements in any given situation. Assertiveness requires sound judgement. Understanding when to be accommodating by taking a more flexible approach to a situation or a colleague’s point of view and when it is appropriate to articulate a strengthening argument or an altogether different point of view is a skill that can be learnt.

Audience

Everyone who believes that effective communication is the true path to building long-term business and personal relationships of trust, loyalty and reached goals.

Key outcomes

To know what different behaviours look like – aggressive, passive, passive-aggressive, manipulative, assertive.
To be able to identify what is their typical reaction in challenging situations and provocations.
To put your thoughts across in a clear and coherent manner.
To determine when it makes sense to hold back and when to articulate other ideas.
To remain professional at all times, never going beyond what’s acceptable when establishing authority.
Practice, practice, practice building assertion skills and self-confidence.

Duration

2-day onsite training course 25-26 September 2024

Price

299 euro, excl. VAT

Trainer: Borislav Nikolov

Borislav Nikolov is a Business Consultant and Trainer, with expertise is in all areas of the company expertise, including the field of Sales and Customer Experience, Leadership and Management, Performance and Personal Development

Borislav has more than 8 years of experience as a manager in different companies, while 3 of them managing a team responsible for the training and development of the largest sales team in Bulgaria. This real-life business experience, gained while working with people, helps him be a valuable consultant, using both theoretical and practical approach.

He is a certified expert in the Thomas International System of psychometric analysis.

Borislav’s out-of-the-box approach, provoking change, turns him into a preferable business partner of our clients.