Unilever invests in factory leadership development to unlock global productivity



 

Tack TMI has partnered with Unilever to build a global leadership programme for factory frontline managers – delivered locally, in participants’ own language – to make development both accessible and cost effective while strengthening leadership and collaboration on the shop floor.

The Customer

Unilever is one of the world’s largest consumer goods companies, with an extensive portfolio that spans foods, soaps, shampoos, and home care products. Its world-leading brands include Knorr, Dove and Domestos.

In 2024, Unilever’s reach spanned 190 countries, employing 128,000 people.

 

Highlights

  • A global programme designed to strengthen factory frontline managers’ leadership and collaboration skills.
  • A local and flexible delivery model that aligns content to local needs and enables people to learn in their own language.
  • A measurement approach using multiple tools to track improvements in leadership effectiveness, operational efficiency, and the retention of skills.

This programme is now award-winning

Winner of GOLD at the 2025 Brandon Hall Group HCM Excellence Awards for Best Leadership Development Program for Frontline Leaders.

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Veronica Luna, Global Learning and Development Lead for Supply Chain, from Unilever said:

“I really enjoyed working with the professional team at Tack TMI. Its large global network of training facilitators, paired with co-ordination and project management, has been well received. We have had a lot of positive feedback from the factories who have undertaken training.”

The challenge

Enabling frontline managers to convert objectives into action.

Factory frontline managers play a pivotal role in motivating teams and driving actions and efficiency at the operational level. The scope of their role is extensive: they need to maximise production capability, ensure consistent performance, and streamline training processes.

For Unilever, strengthening this frontline leadership layer was essential – so managers could tackle daily operational challenges and translate broader objectives into tangible actions inside factories.

The solution

A global programme, delivered locally.

Tack TMI Leadership Factory developed a leadership programme specifically for frontline managers, with pre- and post-assessments to evaluate training effectiveness and business outcomes.

The programme was delivered at a global scale through Tack TMI’s network of high-quality training facilitators, enabling consistent standards while keeping delivery accessible and cost effective across locations.

Read the Unilever case study in full

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