Avoiding Conflicts in the Workplace

 Overview

Anyone who works in an office environment knows how exhausting disputes, invisible tensions, gossip, and recurring conflicts can be. Have you ever had a colleague ask you for advice, only to reject every suggestion you make with the phrase “Yes, but…”? The feeling of having such a conversation is like pouring water from one empty vessel into another. It’s as if your colleague’s goal is not to find a solution, but only to prove that you don’t have one. These everyday, often annoying and exhausting situations are examples of typical psychological games that are unconsciously repeated in the workplace. Behind these situations lie hidden needs, roles, and dynamics between colleagues. This two-day training will help you recognize, understand, and effectively break the cycle of psychological games by improving communication, collaboration, and the work environment.

 Audience

The training is suitable for managers, leaders, and specialists who want to improve team interactions, cope with tension and intrigue, and build mature and effective communication.

 Key outcomes:

After the training, participants will be able to:

• Recognize and interrupt recurring office dramas that drain your energy.
• Respond in a mature and balanced way, without getting caught up in emotional traps and accusations.
• Set healthy boundaries and say “no” in a respectful and constructive way.
• Offer support without “carrying others on your back” and without creating dependency in them.
• Take responsibility for your actions by avoiding a passive position.
• Improve communication and cooperation within the team.

Trainer: Konstantina Lencheva

Konstantina is passionate about people, enhancing their skills and competences and building meaningful relationships. This is reflected in both the content and the style of her trainings.

In a group setting she is really feeling and using the energy of the participants allowing them to express themselves, to experience and learn on the go. Her artistic nature and sense of humor allows her to create simultaneously a productive and safe environment which enhances the learning process. She manages to have participants at the same time challenged and supported to give their best.

An accomplished trainer with over 16 years of experience, she has led large-scale projects for leading companies in Bulgaria and certified over 7 000 participants, including specialists and managers. She has worked across various sectors and with employees at all levels, supporting organizations through assessment centers, mentoring programs, and leadership development initiatives. As a graphic facilitator, she uses visual tools to enhance engagement and clarity in corporate events and workshops.

 Duration

2-days onsite training course: 12-13 May 2026

 Delivery Language

Bulgarian language

 Price

399 euro, VAT not included, for 1-day onsite training course

524 euro, VAT not included, for 1-day onsite training course & 1 hour individual session*

*Individual sessions are a follow up of the training, where the participant works one‑on‑one with the coach. They provide an opportunity to deepen knowledge, adapt what has been learned to the specific professional context, and build confidence or sustainable habits. The sessions are personalized – the focus is on the real challenges a person encounters in their work and on the support for applying new skills in practice.