Customer Experience

SHAPING A CUSTOMER-CENTRIC CULTURE (PROCESS)

Build an outstanding Customer-Centric organisation


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A TMI PROCESS

Build an outstanding Customer-Centric organisation

Recognising and delivering upon customer expectations is essential to building any successful business.

To accomplish that, one must build a genuine customer-centric culture in an organisation – an exciting and highly challenging undertaking.

Exciting, because it can take you on a unique and rewarding journey offering rich experiences, invaluable insights and stunning outcomes. And challenging because – like any change management initiative – there will be many hurdles to overcome along the way.

In order to successfully navigate this journey, it is critical that the approach taken is based on sound frameworks and processes.

Engaging TMI – Customer Experience experts for 40+ years with unique and proven consulting frameworks – will ensure that you identify appropriate courses of action that will minimise the risks you take, and maximise your chances of success.

THIS COURSE WILL ENABLE YOU TO:

  • Identify values, behaviours, skills, structure and systems that are required and essential for your organisation to become fully Customer-Centric
  • Define and work towards desired state of your organisation to succeed as Customer-Centric
  • Establish processes you need to implement in your organisation to enable customer centricity

Get in touch to request more information.

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